Grey Pearl Villa: Ocean Views | Pool | Game Room

Thank you for the review of HISA01: Grey Pearl Villa. Glad the home worked well for your group and that you enjoyed the entertainment space, balconies, en suites, elevator, kitchen, pool, hot tub, and grills. Thanks for noting our quick response to the cabinet. We’ll share your suggestions about adding a gas grill and more frequent cleaning under the beds with the owner and housekeeping. We’d be happy to host you again. Thank you for choosing Village Realty! -Village Realty

Ally, thank you for your feedback and for highlighting the cleanliness of the home and the beautiful view. We're glad to hear you enjoyed those aspects of your stay. We are sorry to hear that you felt communication regarding your concern could have been handled better. Providing responsive and attentive guest support is very important to us. According to our records, our team responded to all messages received during your stay, and we remained in communication throughout the process. We also personally visited the property to try and address the concern and ensure everything possible was being done to assist. We always appreciate guest feedback, as it helps us continue improving our service. Thank you again for staying with us, and we wish you all the best in your future travels.