Sun-kissed Haven - Palm Springs Retreat

Thank you so much for your thoughtful review. We're genuinely sorry for the confusion and frustration that followed what was otherwise a memorable and special stay. We also want to acknowledge the inconvenience caused by our post-checkout outreach. When a housekeeper reports any damage, it's part of our standard process to follow up with guests to gather more context. This step is meant to ensure accuracy, not to assign blame, and we regret if it felt otherwise. We are very sorry to hear about the chair incident and are relieved your guest was not injured and doing well. That’s certainly not the kind of experience we want anyone to have, and we understand how unsettling it must have been. We recognize that our communication during the follow-up could have been clearer and more reassuring. To clarify, our agent did confirm that the items in question were not considered guest-related damages, and no charges were applied. We’re grateful you chose to stay with us and glad to hear you enjoyed the home and its beautiful location. Feedback like yours is incredibly valuable and helps us continue to refine and improve the experience we provide for every guest.