4/10 - Insatisfatória
Sally H.
22 de agosto de 2024
Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e comunicação
Wouldn't recommend
We paid a LOT of money to stay here for 3 nights (nearly $3000). We walked in and the house smelled so bad (like dead rotting fish). It was so very stinky, we were literally choking & gagging & getting nauseous. We considered getting a hotel for the evening, but there were 12 of us and that would have added quite an expense to our weekend trip. I think someone cleaned fish in the sink, pushed the carcasses into the disposal, & forgot to turn it on. But the cleaning crew should have DEFINITELY noticed the smell! We opened all the doors to air it out & called the number listed on the paperwork. The number I called said they would call maintenance to come over and check it out. Never heard a word back until 10pm (& they were only calling to ask us to move a car that we had already moved lol) & they said the people I called earlier never contacted them. By then we had scrubbed the house (especially sink and disposal) with lemon & cleaning products & sprayed lysol everywhere but we literally had to leave the house for several hours because the smell was so bad, it had permeated the entire house including the upstairs. To give you an idea how bad it was, we had the front door hanging open to let the smell out, & our second couple arrived & immediately plugged their noses & said "whats that awful smell" (& they were still their in their car outside! Nobody ever showed up, no apologies were made, no compensation for the huge inconvenience.... super disappointing.
Sally H.
Hospedou-se por 3 diárias em jul. de 2024
