6/10 Okej
Janice
2 juli 2024
Gillade: Rummets bekvÀmlighet
Gillade inte: Kommunikation
I stayed at Unity for 8 nights. I have stayed there 2 times before and have always had a great visit. This time the hospitality and staff communication was lacking.
I asked the receptionist two times for a tv remote. (On two separate days) Which he never followed through with. I wasnât scheduled for any cleaning service during my entire stay. I had to change my bedsheets and refill the toilet paper myself. On my last night the receptionist/manager took out my trash and attempted to replace the remote, but the TV was broken. She was very apologetic about the situation and brought me a breakfast tray for the next day.
The morning of check out, two cleaning people came to my room, the first one I told her to come back after I checked out. Which is 11:00, it was about 10:15. Then not even 5 minutes later a male housekeeper came into my room while I was just getting out of the shower, to clean the room. I told him, I would be leaving at the check out time.
The reception staff is very friendly and helpful.
I think itâs a lack of communication and training.
Janice
Bodde hÀr 9 nÀtter i juni 2024