2/10 VÀldigt dÄligt
Annie
31 aug. 2024
Gillade inte: Renlighet, rummets bekvÀmlighet och kommunikation
Most horrible hotel experience of my entire life!
We could not stay at this place because it did not feel safe and it was not clean. There were people smoking in all the areas for everyone to use. We had to leave and tried to cancel and planned to pay for the first night only. We could not get ahold of the owner on the phone to cancel and there was no reception and no way to cancel when we arrived. We then called Hotels.com for help and they tried to call this hotel to help us cancel, but the people didnât answer. At this point the person on the phone told us they would continue to call and cancel for us and that they would immediately start a refund. This was NOT helpful!!! We thought everything was taken care of, but because this terrible hotel didnât answer the phone the first day they could refuse to give us a discount and we had to pay to stay at a hotel when we didnât even stay there. It would have been better if Hotels.com had been honest with us that they possibly could not cancel the booking and they we could be liable to pay for the entire stay. If I had known that right away I would have continued to try to reach them myself that first day. When your told you are getting a refund and that they will cancel the booking for you, you feel scammed when you suddenly have to pay.
Annie
Bodde hÀr 5 nÀtter i juli 2024