We didn't get any communication from the host until the day before check-in that we contacted him to let him know what time we would likely to arrive. He responded to that.During the check-in day, we contacted the host again to let him know our exact arrival time, but didn't get any reply from him until 10 min before we were at the door steps.The didn't get the apartment we booked for, the one with 2 bathrooms. The host said, that apartment had water leaks problem, so he assigned us to another similar one in the same apartment block, but with only one bathroom, however with aircon in each bedroom (our original one was supposed to have one room without aircon?)...The apartment looked newly renovated, quiet and clean. The kitchen seems not very well equipped (we didn't cook though), didn't have bowls for cereal (just plates & cups & utensils) and we didn't figure out how to use the oven to warm up some egg tarts.The bathroom didn't have place to hang clothes and had only one liquid soap.The location is right at the border of the center of actions, 5 min walk to the market and grocery stores.One convenience store of some sort right opposite and an asian restaurant almost right beside.The one way road of the apartment was very busy, so park at the 15 min load/unloading parking a few house numbers before for luggage.We saw shattered car window glasses by the road side (our car window was smashed in Florence & we recognised that), so we parked at a parking garage nearby.