6/10 Okej
Susan M.
17 apr. 2025
Gillade: Renlighet, incheckning och plats
Gillade inte: Kommunikation
Amazing complex and condo; concerning communication issues with property manager
The condo complex and unit were impeccably maintained—absolutely pristine. It’s an easy five stars for the property overall. The unit was thoughtfully designed and featured a lovely deck with plenty of seating to relax and enjoy the serene lake view. The complex was very quiet and peaceful, creating a calm and enjoyable stay.However, I felt misled about the pool’s proximity. When booking, I specifically asked if the unit was close to the pool and was assured it was. Unfortunately, upon arrival, the pool was under construction. The alternative pool, while beautiful, required driving or taking a shuttle to access. This wasn’t ideal after long days in Orlando and took around seven minutes or more, including crossing main streets.Additionally, the property manager didn’t adequately address my concerns. I believe they could have offered to move us to another unit, given the miscommunication. My inquiry was direct, so the issue wasn’t on my end—it was that the pool was closed, a detail that should have been shared upfront. Even if the pool construction was listed (which I did not see in the original listing), when I asked directly, that information should have been shared.To add to the frustration, the dryer was missing knobs and unusable. I reached out to the property manager about this but received no response, which was disappointing.While the property itself was lovely, clearer communication and more proactive management would have greatly improved the experience.
Susan M.
Bodde här 3 nätter i april 2025
