Host/owner was very responsive and was extremely helpful throughout the process. There were no complaints there. There were a few things to note. 1. To enter the property, you need to walk up nearly 4 flights of stairs to get in. It's quite a trek with all of our luggage and food. 2. The cleanliness was not great, the upstairs rugs were pretty filthy when we arrived, and there was just a whole lot of dust/mess under the sofa. We tried the vacuum to tidy up, but the equipment is so old, I realized it wouldn't help. So we had to hand-pick dust/straw/dirt off of the rugs. 3. The walls between units were very thin, and because everyone is a vacation renter, there was loud music starting at 3am. But again, the owner was extremely helpful and accommodating, and you can't beat the ski in/ski out aspect.