Utpost: Spruces Unit 3

Hi Anita, Thank you for taking the time to review your recent stay. We sincerely apologize that aspects of your experience fell short of expectations. We’re very sorry for the trouble with the TV and streaming. We appreciate you letting us know, and while our maintenance team visited the following day to reset the system and left it working, we’re sorry the issue returned later that afternoon, especially with your stay coming to an end. Since your departure, we have not received any further reports of issues with the TV. We also apologize for the lack of outdoor seating and understand how this may have affected your enjoyment of the space. We’ll update the listing description to clearly note that patio furniture is not provided so future guests know what to expect. Regarding the cleaning fee, we understand how it can feel high for a shorter stay, as it covers the full cleaning and preparation of the home between each reservation, regardless of length. We’re sorry if the fee did not feel clear during the booking process, as the way fees are displayed can vary by booking platform. Thank you again for sharing your feedback, as it helps us improve both our communication and the overall guest experience. We hope you were still able to enjoy your time in Jackson and would welcome the opportunity to host you again. All the best, The Outpost Crew

Hi Dan, Thank you for taking the time to review your recent stay. We’re glad to hear the condo served as a suitable option for your visit to the Tetons. We’re very sorry for the noise transfer from the upstairs unit and the impact it had on your overall stay. As this is an older building, the sound insulation is not as effective as we would like, and some noise transfer is unfortunately inherent in multi-level properties. We completely understand how disruptive this can be and have purchased a sound machine to help minimize the impact and allow future guests to rest more comfortably. We hope you were still able to enjoy your time in Jackson despite this issue, and we would welcome the opportunity to host you again for a more comfortable stay. All the best, The Outpost Crew

Terri was a wonderful guest. We look forward to hosting again.

Hi Julianne, Thank you so much for taking the time to provide feedback for Spruces 3. First, we are very sorry to learn of the noise transfer from the upstairs unit, and we sincerely apologize for any inconvenience or disturbance this caused while you were on vacation. While we strive to provide accurate photos of all of our homes, we have since added the square footage to the listing description for additional transparency. We hope that, despite these inconveniences, you were able to enjoy your time in Jackson Hole. We would love to host you for a seamless stay if you ever return to the area. Best Regards, The Outpost Crew

Hi Ann, Thank you for taking the time to review your recent stay at Spruces 3. While we are glad to hear that you enjoyed the location, we are sorry to hear the home needed additional cleaning. We wish we had been made aware of this during your stay as we would have been happy to send our housekeeping team back. That being said, we certainly understand wanting to stay unplugged while on vacation. Thank you for your suggestion to update the condo. We have passed this along to the homeowner for future consideration and if they do decide to make any changes or upgrades, we will be sure it is reflected on the listing. We hope that you enjoyed your stay and time in Jackson overall. Please let us know if you ever return to the area. We would love the opportunity to welcome you back for a 5-star experience. The Outpost Crew