Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We recently stayed at The Pillars cabin through "Elk Springs Resort" (https://reference-url-citation.invalid/0) with our extended family. The cabin itself was very large and spacious, which made it a good fit for a big group. The location was excellent, and the views of both the city and the mountains were beautiful.Unfortunately, there were several issues during our stay.Check-in was scheduled for 3:00 PM, but we were unable to get into the cabin until after 6:00 PM because it had not been cleaned yet. After traveling and coordinating a large family, this was very frustrating. Management did apologize for the delay, which we appreciated, but no compensation or accommodation was offered.We were also disappointed that several amenities listed in the rental description were unavailable. The listing mentioned a smoker, grill, griddle, and pizza oven, but upon check-in we received a text saying none of those were working. This was especially disappointing because we had planned a pizza night for our family.There were also several maintenance issues inside the cabin. The pool table was broken, and the refrigerator door seal was damaged and taped together with blue painter’s tape, causing the door not to seal properly. Thankfully we did not lose any food, but we constantly had to check to make sure the refrigerator door was fully closed.The cabin was not filthy, but it also was not as clean as we expected, especially considering the delayed check-in for cleaning. The beds were uncomfortable, and both the beds and floors were extremely noisy, making it difficult to move around without waking others.One additional note for families with young children: the hot water gets extremely hot. While it made for great long showers, parents should use caution, as the water temperature could easily be too hot for small children.On a positive note, the Wi-Fi worked well throughout our stay.Overall, T