Ett lugnt hus med pool

I’m sorry that your opinion is now so negative. I’m surprised, since you were quite happy when you left and didn’t say anything about it being dirty or not set up well. All issues seem to have started when you refused to be responsible for part of the damage you made to the property. I sent you a bill for the broken chair which I bought only 3 months ago. And even though you (I’m assuming your kids) played ball with all the fruit (granadas) from two trees, effectively ruining it and covering an outside wall with squashed fruit, I decided to let it slide. I tried to make your stay as nice as possible, like I do with all my guests: you asked me to check-in earlier and I said yes. Then, you decided to go shopping and made me wait for over an hour. As for the toilet seat, I take all responsibility. Sometimes things get damaged unexpectedly and fixing it before the next guest is just impossible. However, I must say that only the tank cover was broken, the toilet itself worked perfectly. Finally, if you had told me that the pool had gotten dirty (which sometimes happens on windy days) I would have been more than happy to come and clean it. It’s just a matter of communication and responsibility. I’m sad to say that for the first time since I started my business, I don’t want a guest to come back to Ca’n Brusquer.

I'm so sorry the house wasn't to your liking. The furniture is indeed mostly antiques, as can be seen in the pictures before booking the house. Some of them are over a century old. We wanted to preserve the look of a traditional mallorquin house, warm and full of history, which for a lot of people who vacation here is exactly what they're looking for. The kitchen is fully equipped and we make sure regularly that all home appliances work perfectly, as did the air conditioning unit. As soon as you told me at your departure that it hadn't been working, I called a technician who quickly realized it wasn't broken, someone had accidentally selected hot mode. I'm sorry your stay was uncomfortable due to this. If I had been informed during your stay, I would have come to solve the issue immediately, as I take the upkeep of the house very seriously and I want all guests to have a nice stay at Ca'n Brusquer.

Ha sido un placer alojarte en Ca'n Brusquer. Tenemos la satisfacción de haber hecho de nuestra casa una vivienda sostenible que se autoabastece, utilizando energías renovables. Estamos muy contentos de compartir estre pequeño trocito de Mallorca con con los viajeros que se acercan a nuestra casa.

Muchas gracias, será un placer volverles a dar la bienvenida a Ca'n Brusquer

Vielen Dank, Jennifer, es war mir eine Freude, im Ca'n Brusquer zu übernachten, und ich freue mich darauf, Sie bei einer anderen Gelegenheit begrüßen zu dürfen. Ein herzlicher Gruß Margarita

Muchas gracias, Elena, ha sido un placer conoceros y compartir contigo y tu familia el gusto por este espacio tan lleno de paz que es Ca'n Brusquer. Un abrazo. Marga

Ha sido un placer para mí darles la bienvenida a Ca'n Brusquer, me alegro de que hayan disfrutado de su estancia ,tendremos muy en cuenta sus opiniones y sugerencias para hacer que su experiencia sea siempre mejor. Muchas gracias

Thank you very much for those words. I'm very glad to be able to share with travelers from all over the world what Ca'n Brusquer can offer: a view of the island, peace, contact with nature. It's been a pleasure welcoming you to Mallorca and I hope to see you again. Margarita

Muchas gracias,fué un placer tenerlos entre nosotros. Ca´n Brusquer es una casa especial para mi familia y para mi,nos encanta ver que personas de otros países también lo consideran así y pueden tener unas vacaciones inolvidables. Espero verles de nuevo. Margarita Arrom