I normally only have good things to say about my VRBO experience so this is a first: Listing stated check-in time was 4:00 pm. We received a document a day or two prior to our trip stating check-in would be 4-4:15. When we arrived, the cleaner was still there (check out is 11:00 am). We had to wait until 4:30 to check in. Not a problem unless you have small kids & pets (we have an elderly dog), if so, be prepared that you may have to drive around the neighborhood or go to the park (after your initial travel to OKC) while you wait to be allowed in. Very convenient to downtown OKC. But when we came back after dinner (@10 pm) discovered that the sheets were dirty (visibly and with grass, dirt between fitted & top sheet). We ended up sleeping on top of the coverlet. After appointments the next day, we returned & I was pulling sheets to wash & we decided to leave early instead. I let owner know and asked if they'd consider a 1-day refund. They said they'd "research" - I've not heard back (not a big deal, one day isn't going to break me but it would have been the right thing to do). Other things to note: floor is sinking in somewhat between living room and kitchen, only noting b/c owner request that you not wear shoes in the house (that's in the guide as well) - just be careful as the uneven flooring in the sunk areas can catch your socks/toes. Okay place for adults only, wouldn't recommend for people traveling with pets or kids.