6/10 Okej
Steph C.
21 okt. 2024
Halloweekend
This was our first visit for a Halloweekend in Ocean Lakes and We Can’t Wait to Come Back Next Year! Ocean Lakes helped us make unforgettable memories. This house was nice and a perfect fit for our blended family but the linens were late with no ETA given from the property manager (didn’t arrive until 3-4 hours after check in) and then we were missing a set of linens for one of the beds. When I inquired about the missing set I didn’t get a response until the following day when I followed up again. I had to then sleep in a bed with no linens the first evening there. I understand mistakes happen but in my opinion linens and cleanliness of a house is the most important especially if you are charging for a linen fee. The communication with one of the property managers just seemed to be lacking and the issue at hand just didn’t seem to be important to them. We will absolutely be back to Ocean Lakes but will not book this house again.
Steph C.
Bodde här 2 nätter i oktober 2024