Let me start by saying, I wouldn’t rent with this company if it were the only place in the world I could stay!
First and foremost,
My family and I rented this home back in 2020 when it was a brand new listing .. however, COVID happened and we had to rebook, fast forward to 2022 when our booking happened we noticed the reviews for this home were HORRIBLE.
I immediately reached out to the property manager and mentioned my concerns, we were then assured that all of the issues we noticed would be rectified prior to our stay and to send over our concerns to the reservations team and they’ll make sure everything is taken care of. I did this (back in July is when I first called) , I reminded them via email again on August 6th (our reservations were to start on August 13th) with another detailed list and reminder that we were coming that following week. We were also told by the property team via telephone that if the accommodations weren’t met they would then place us into another home to accommodate us for our stay.
We check in at 4pm and not even 30 minutes into being in the home, I’m calling them because of all of the MANY horrible issues we were experiencing. Of course, the office closed at 4pm (how convenient right?) so, I had to contact the emergency line and of course no one answered nor did they call me back.
I immediately contact Vrbo and send them the MANY horrible pictures we have and they are shocked at how the home came and disgusted at the reviews and they said they would be contacting the support team to get this home removed as a listing. (That’s how horrible it was)
Issues;
We were in a home that had no electricity in one room the entire stay, no wifi for 3 days, roaches, broken beds, a completely wet bed / bedding upon arrival, broken toilet seats, food in the pool, broken stair railings where we had to catch my 2 year old niece from almost falling through, 4 times now (an extreme safety hazard), the game room that’s the “big attraction” in the home has no working equipment (ie. missing pool cues, air hockey machine doesn’t work, the basketball game is completely missing, etc.), we had to go and buy laundry detergent and wash ALL of the bedding as the bedding and towels had stains all over them (everyone of them, as if they weren’t even washed at all) , the towels had hair on them and were thrown in the closet, not to mention their tax collector signage they have in the home is EXPIRED since 2020. ETC.