5 Bedroom Smoky Mountain cabin near Downtown Gatlinburg. NEW to program!
Because of a change in dates, we ended up staying in another place, the Mystic Pool Lodge in Cosby. Our stay in the lodge in Cosby, outside Gatlinburg, was fine. The lodge was well-suited to the needs of my daughter and her young family, my son, and myself. The only deficiency in the property was a broken guard rail on the deck at the side of the lodge. We noticed this when we first got there, before it could cause any trouble. However, I think you should check into the Aunt Bugâs companyâs customer service. It is absolutely awful! Look at the reviews via Google. In particular, check the complaints that have been filed with the Better Business Bureau, and the uncompromising replies filed by the management. I doubt if Aunt Bugâs gets any repeat business, and I am surprised that property owners list their places with Aunt Bugâs. They must be unaware of the reviews the company gets. In my own case, although â as I say â the property itself was entirely satisfactory, my dealings with Aunt Bugâs were very unsatisfactory. In the first place, a huge amount of paperwork was involved in making the booking, and it seemed that hardly a week went by without my receiving a lengthy communication from them, asking all kinds of unnecessary questions. On top of that, when â after a long drive -- I arrived at the Aunt Bugâs office to get information about accessing the lodge, I was told that I had first to pay a major amount IN CASH to get the necessary codes and directions to find the lodge. I had already paid a large amount of money for the rental. I told the person in the office who wanted the money that, of course, I don't carry large amounts of cash around. He was totally unapologetic, and told me that the money would be returned to me by mail, after we had vacated the property. He told me about the location of a nearby ATM. I had to go to three ATMs before I found one that was working and that would give me the necessary amount. When I eventually returned with the necessary cash, I was told that I had been informed in advance on the phone that I would have to pay a cash deposit, although I doubt this. I think it is very strange that it was not mentioned in the several emails I received just before leaving for the Gatlinburg area. No doubt Vrbo values its reputation, and will want to conduct a bona fide investigation of this without further quibbles.