Zen Garden - Serene Townhouse

✨ Serene Oasis Steps from Gold Coast Adventures ✨ Perfect for families, golfers, or getaway seekers, Our cute 3-bedroom home places you minutes from Gold Coast’s iconic theme parks, pristine beaches, and the vibrant Sanctuary Cove precinct. Why Stay Here? Prime Gold Coast Location: 15 minutes to Dreamworld, Movie World, and Wet’n’Wild; 20 minutes to Surfers Paradise beaches. Resort-Style Living: Gated complex with serene walking paths, leafy surroundings, and proximity to Hope Island Golf Club and Marina. Modern Conveniences: Fast Wi-Fi, air conditioning, laundry, and secure parking. Alfresco Living: Dine outdoors on your private patio or explore Sanctuary Cove’s waterfront dining and boutique shopping.
Welcome and thank you for choosing our property for your upcoming trip! We're delighted to have you as our guest and want to ensure your stay is enjoyable and hassle-free. To make your experience as pleasant as possible, we kindly request that you review and adhere to the following policies.

1. Check-In and Check-Out:

Standard check in time: After 3pm (GMT+10) on the check in date
Standard check out time: Before 10am (GMT+10) on the check out date

Early check in or late check out may be accommodated based on availability with prior arrangement free of charge*(see below for exceptions). Such arrangements can only be made no less than a day prior to the check-in date. We do not accept early check-in or late check-out request made less than 24 hours before the standard check-in/check-out time.

Any uninformed and/or unapproved early check-in or late check-out may incur additional charges based on our housekeepers’ wait time as the result of such events.

For convenient store check in/out, please double check the shop hours provided in check in instructions and it is recommended to contact us or call the shop to double check that the shop hours provided are accurate. For check in/check out outside shop hours, an extra key after hour delivery fee of $150 may apply.

2. Maximum Occupancy, Visitor Policy and No Party Policy:

The Maximum number of overnight guests allowed should be the same as the number of guests specified in the reservation. Exceeding this limit is not permitted without prior written consent.

Daytime visitors are allowed but should be informed to ensure the safety and security of the property and neighborhood. Please inform us in advance if you plan to have daytime visitors that exceed the maximum occupancy of the property.

We do not permit large gatherings or parties with visitors that exceed the maximum occupancy of the property.

Penalties for unauthorized visitors:
i) First Violation: A warning & a reminder of the visitor policy.
ii) Second Violation: An additional fee of $150 per affected day.
iii) Third Violation: Termination of reservation, forfeiture of the security deposit and guests will be required to vacate the property immediately without a refund.

Penalties for unauthorized party events:
i) First Violation: A substantial fine of $500 per affected day.
ii) Second Violation: Termination of reservation, forfeiture of the security deposit and guests will be required to vacate the property immediately without a refund.
iii) Any Damages or Clean up costs: Guests will be responsible for covering any damages, excessive cleaning or repair costs resulting from the unauthorized event.

3. Quiet Hours & Respect Quiet Enjoyment:

Quiet Hours: Between 10PM and 7AM

Please be respectful of the neighbors and reduce the volume of your noise. Guests are expected to behave civilly and respect the rights of surrounding property owners while remaining respectful of them. They shall refrain from creating noise or disturbances likely to disturb or irritate the surrounding property owners. As a consequence of creating a disturbance of this nature, this reservation will be immediately terminated, and guests will have to vacate the premises immediately.

4. No Smoking:

Smoking is strictly prohibited inside the property or outside on the balcony if applicable. Smoking is only allowed in designated outdoor areas, and please dispose of cigarette butts properly. Smoking indoors will incur a penalty charge of maximum $250.

5. Pet Policy:

Unless otherwise specified in the listing, pets are not allowed on the property. If allowed, an additional pet fee may apply, and specific rules must be followed. Violation of this policy will result in additional cleaning fees based on housekeepers’ additional charges to remove pet hair or any other stains.

6. Lost, Stolen and Left behind Items:

Lost Items: Please understand that we are not responsible for lost or stolen items during your stay and it is your responsibility to keep your items secure during your stay and we are happy to assist you if needed!

Left Behind Items:
- Our housekeeper reports left behind items found after a reservation and they will bring them back to our warehouse in West End. We will contact the guest upon receiving any lost item report from our housekeepers.
- You can contact us to arrange pick up from the warehouse for free up until 14 days after your check out date. Items will not be kept in the warehouse after 14 days and we will donate all left behind items to charity shop.
- You can also contact us to post your left behind items to you. We will compensate our managers/housekeepers for their time therefore the total cost to post your items back would be postage cost + $30 AUD.

7. Apartment Key Handling & Lock Out Fee:

It is our guests’ responsibility to look after keys given to them. In the event that a key or access device (e.g. key card/fob/remote) is lost, a replacement fee will be charged to cover the cost of rekeying or replacing locks/access devices. We will provide the guest with key/lock replacement invoice issued by the locksmith or building manager.

In the event that a guest is locked out of the property and require assistance from the manager or a locksmith to regain entry, a lockout fee of $50 will be charged during business hours (9:30am - 5:30pm) of weekdays. The after hour lockout fee is $150 outside business hours during weekdays or on weekends. Please be aware that most apartments in Australia require an access fob to get to the unit level and please take your key with you at all times and when you are outside the apartment.

The number of key sets provided to guests varies based on property type:
- For Studio, One-bedroom apartments and Two-bedroom apartments one set of keys will be provided.
- For Three-bedroom apartments and houses, two sets of keys will be provided.
- Additional key sets may be provided if available, subject to a key deposit of $100 per additional key set. The key deposit will be refunded in full upon the return of all keys issued during the stay.
- Please note, extra key request should be made at least 24 hours prior to your check in date. For extra key request made less than 24 hours before check in or after check in, an extra delivery fee might apply. Please refer to Rule 6 ‘’Left Behind Items’’ section for our delivery fee structure.

8. Damage & Breakage:

Treat our property with love as this is your home too! Guests are responsible for any damage or breakage to items, fixtures or furnishings in the property that occurs during their reservation. Please report any incidents to us promptly for us to assess the extent of the issue.

We will evaluate the cost of repairing or replacing the damaged or broken item. Charges for damage and breakage will be based on the actual cost incurred.

A detailed invoice/quotation/receipt for repair or replacement will be provided to the guest.

9. Cleanliness:

Please maintain the property in a clean and tidy condition throughout your stay. The cleaning fee included in the booking is to cover standard cleaning tasks, but excessive cleaning requirements may result in additional charges based on actual invoices provided by our housekeepers.

Standard Cleaning Tasks included in cleaning fees generally include:
- Provision of clean and sanitized linens, towels and blankets.
- Cleaning and disinfecting the toilet, sink, bathtub or shower, wiping down general surfaces such as countertops, tables and mirrors.
- Vacuuming floors to remove dirt, dust and debris.
- Empty trash bins and replace liners to ensure a clean and odor-free space for the next guest.
- Return furniture and items to their original positions.

Excessive Cleaning examples may include:
- Stains or spills that require professional cleaning or deep cleaning of carpets, upholstery or bedding.
- Removal of excessive dirt, grime, or grease that requires additional time and effort.
- Excessive clutter or items left in disarray, making it difficult to clean or prepare the property for the next guest.

10. Kitchen Use and Starter Supply:

Guests are welcome to use the kitchen facilities. Please clean up after use and do not leave dirty dishes or food scraps.

We provide toiletries and some household items as specified in listings that should last for around 3 days. We can replenish items upon request with additional fees and delivery fees.

11. Parking:

Parking arrangements are specified in the listing info page and please park only in designated areas and respect neighboring properties.

12. Property Access:

We may need to access the property for maintenance or emergency purposes. We will provide notice whenever possible.

13. Liability:

We are not responsible for any accidents, injuries, or illnesses that occur during your stay. Guests are responsible for their own safety and well-being.
14. Compliance with Laws:

Guests must comply with all local laws and regulations during their stay, including noise ordinances and waste disposal rules.

Failure to comply with these vacation rental policies and behavior guidelines may result in additional charges, eviction from the property, or the loss of your security deposit.