I have to commence my review for the title of the property.
Luxury means luxury, you can’t name luxury property when the basic accommodations are not available, with only 3 beds and one small sofa beds, linens for only 3 beds, few bath towels you can’t list a property for 12 persons. Lack of kitchen utensils, only two trash bags provide,poorly cleaned, dirty carpets,, let’s now mention the security issues we found.
Missing smoke detector in the kitchen, (removed from the base ), fire extinguisher expired, exterior terrace floors slippery, a lot of windows damaged ( dos not hold open).And a lot of more details like poor lighting in the game area, wifi is not available most of the time, or very slow when available.Furniture need to be updated or at least deep cleaned.
Our personal experience.
Arrived late evening December 28, water heater wasn’t working, contacted the host and after a long conversation and I refused to fix it as the host requested he sent some one to review the heater and found it was damaged and need to be replaced, note the technician arrived around 1.30 am and we had to stay awake waiting for him as instructed by the host,for the meantime he reset it to have water heater at least until it fails again ,of course no one in my family can take a shower our first night, next day my wife washing the comforter she found trough in the closet floor ,noticed the washing machine was leaking water to the floor, immediately we had to grab one of our own bath towels and collect the water, called the host again for report this issue and he blamed us for this.Send the cleaning lady, again late night, in this case not to fix the washing machine but to make a report to the hose ,She promised next day early morning she will bring clean lines and towels, Note we can feel the perfume used by the previous guests, and she smelled it too,meaning the bedroom linens wasn’t washed . I encourage the host to refund me the two days left on the reservation.
We left the property next day around 10.30 am and the cleaning company never show up , we only received refund the amount for 2 nights, not the taxes and service paid for those nights, now we received a bill through VRBO from the host for the service call for the water heater and the washing machine.
My recommendation, stay away of this property, otherwise you vacation will be a unforgettable bad experience.