Modernt lantligt hus vid Shenandoah-floden

Hi Jennifer! I’m so sorry you were looking forward to enjoying the fire pit area by the river and found it overgrown! West Virginia is beautiful and wild, and things tend to grow quickly here. I’ve already asked our lawn company to clear that area. I also wish we had known about the firewood, towels, and Adirondack chairs during your stay so we could have helped. We always have extra towels in the brick closet or owners’ closet, and our house manager, who lives five minutes away, would have been happy to bring you more firewood. We now have four new Adirondack chairs in the area, and the firewood has been restocked. I’ll also ask our cleaning team to make sure extra towels are always set out for guests. I’m truly sorry your stay wasn’t perfect. I wish we’d known about these things while you were there so we could have addressed them and made your stay more enjoyable. Thank you again for visiting our place, Jennifer. We really appreciate it and wish you the best!

We are so happy to hear you and your family enjoyed the house. We have tried to make it a family friendly home! Please take care and thanks again for choosing our place!

Hi Christine, I’m so sorry about the mishap with your visit. We were visiting my parents in Korea, and I mistakenly got confused by the time difference and neglected to send you the access code. I have never had that happen before, and I felt absolutely awful about it. To make matters worse, the severe storm that passed through the area appears to have caused a lightning strike or power surge, which burned out the air conditioning control board. As soon as I learned of the issue, I immediately contacted an emergency HVAC technician to arrive as soon as he could. While waiting for them to arrive, I also reached out to several neighbors to see if anyone could help troubleshoot the problem. In the meantime, I also offered the use of our next-door neighbor’s cool living room as well as a neighboring VRBO for the night, but I understand you chose not to accept those options. I truly feel that I did everything I could to resolve a situation that was completely unexpected and beyond my control. I always strive to provide my guests with a comfortable and enjoyable stay, so I was genuinely heartbroken that your experience was affected by these unfortunate events. Again, I sincerely apologize for the inconvenience and frustration this caused. Thank you for your understanding, and we wish you and your family all the best.

Thank you so much for choosing our place for this special time with your family. We are so glad you had a nice stay! Take care, Michelle!

Thanks so much for being such great guests. Your family is welcome back anytime! Take care 😊

Thanks so much for your wonderful review, Jim! We loved hosting you and we welcome you back anytime 😁