Booked this place 2 months in advance, had to wait 24 hours to get approval. Didnât get the approval until 23 hours later. No big deal on that end. Got the message from âSteveâ saying that I would get check in details two days prior to check in, and then a phone call from his manager one day prior. Neither of those happened. I spoke with Jake a month prior to arriving, and asked if an early check in at noon would be possible. He told me it wouldnât be a big deal. Now fast forward to the day we get to Florida. Still havenât received check in details, I reached out to âSteveâ the night before, got a message back saying sorry for the inconvenience, and that he will send them first thing in the morning. The morning comes, no check in details. We get to Florida, I text âSteveâ no response. So I decided to wait until after noon (12pm) to call him. No answer. We had the address to the property, went there and they couldnât do anything because it was booked through VRBO. I finally got ahold of a Jake. Explained what was going on and he told me that âSteveâ was out of town and that this wasnât his problem. He told me a Mike would call me shortly. Mike never called. Itâs now after 3pm, still no communication from anyone, and we were 23 hours away from home. I called Jake back and got Mikes number, and he said that first house keeping wasnât done with the room, then pushed me into a âfree upgradeâ I asked why, and then he said there was a maintenance issue with our room. So he said Iâll put you at a different resort, which we didnât want but it was nice. Still to this day have never talked to âSteveâ Iâm glad it all worked out, but be aware that there will be little to no communication when booking this property.