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8/10 Bra
Jordan P.
18 juli 2025
Keypad didnât work for 8 hours
Take your phone and car key if you leave the house! We went for a stroll on the beach, and came back and was unable to access the house via the keypad (which had worked the previous day). Thankfully, we had our car key with us because we had to drive into Pacific City to get cell service to alert customer support. They reset the key pad code, so we drove back to the house. That code didnât work either after we drove back out. There was a lockbox with keys inside, but since the door handle had fallen off the door the night before, we had used the security latch on the inside of the door. I was not contacted by Vacasaâs âlocal teamâ until almost 6pm. The battery had died in the keypad and had to be replaced. The local team member was very friendly and helpful, unlike the service I received when I called the support number. I will not be staying at Vacasa rental again in the future.
The home itself was fine. There have been some upgrades to the home, and hopefully the bathrooms are next! The beds were comfy and short walk to the beach was nice. We did appreciate the beach wagon and chairs!