8/10 Bra
Shauna W.
30 aug. 2022
Tweaks needed
The room was very nice and seemed brand new. Guests should know that the way to control the climate in the room is by getting a space heater or by opening the patio door. The television was not programmed and took well over an hour to straighten that out. I would have given 3.5 stars instead of 4 if I could, but I didn't want to hurt their business. None of the above mentioned points were personal. The following is my personal experience: I was given the wrong address for the room I reserved. So after I paid for a ride from the airport to the wrong building, I checked in (about 7:30am) with the security guard and was taken to my room. The door code didn't work and eventually someone staying there opened the door. I was taken to a computer room where they found out I was in the wrong building. I had to pay for another ride to the correct building, and I felt this was very poor customer service since they had given me the wrong address. There was no shampoo/conditioner or soap (luckily I had soap), and also there were no face towels. I asked for those things in the afternoon the same day. My stay was 3 nights. I asked at least 4 times for those items and they were finally brought about 20 minutes before I had to leave for the airport. Nothing major. Aside from those things everything was great.
Shauna W.
Bodde här 2 nätter i augusti 2022