6/10 Okej
Jeannie S.
30 apr. 2025
Great property, poor communication
Let me start by saying the property is beautiful. The house is spacious and was perfect for our needs. The problem was with the host’s communication. I messaged a week before our trip with a question, with no response. I followed up a few days later, still nothing. I tried messaging, calling, and texting the day before when I still hadn’t gotten any info about how to check in. I finally had to contact VRBO, and only got a response from him when they reached out and told him he had 1 hour to respond to me or they would have to work on rebooking me. This was my bachelorette weekend trip with 10 other people attending, so to say this was stressful was an understatement. Even then, he gave the barest of information so we could get in the house, and then stopped responding again. Fortunately we were able to get in the house. The house manual had very little helpful information, although it did give me someone else to contact, which we needed to do since it was unclear how to start the hot tub. I did get a response from them after some time at least. I wish I hadn’t had the initial stress of worrying that I would have to rebook, and I wish the house manual gave more clear and detailed information about things. The WiFi didn’t work either, so not sure if they changed the password and didn’t update the manual. I fortunately was able to use my cell service there though. It’s a lovely property and it’s a shame the poor communication made it a less than ideal experience.
Jeannie S.
Bodde här 2 nätter i april 2025