2/10 VÀldigt dÄligt
Rachelle M.
24 juli 2025
Gillade: Incheckning
Gillade inte: Renlighet, kommunikation och annonsens riktighet
Beware of the bait & switch. Booked a 2 night stay at âthe Club at Brickell Floor 29 Great Viewâ. A few days before our trip, my rest changed to a 3 night stay & so did the charges. I informed the host who said heâd review the matter. On the day before our trip, I was told that we were being relocated to a different unit. I repeatedly requested photos of the new unit but never received them. Upon arrival, the app to open & close the front door didnât work but the door was unlocked. There was no toilet paper on the holder or anyplace else. I told the host who said they provide an initial set in the unit but donât replenish. We had to go out to buy it b/c they donât have 24/7 housekeepers & we werenât going to get any until the next day. The sliding glass doors didnât lock. The kitchen wasnât updated like the photos. The balcony furniture was old & rusted. The ice maker didnât work & leaked all over the kitchen floor. The shower head squirted water into the bathroom over the curtain. The great view was not great b/c we were on the opposite side & other end of the building. The bathroom floor was dirty. The corridor was not decorated like the photos show with the planters. The cushions on the outdoor furniture by the pool were nasty looking & water stained. Whenever I contacted the host, I got what seemed like an auto reply b/c it never addressed the issues. Upon leaving, I asked what to do with the sheets & towels. Again, I received an auto reply. We got bamboozled!
Rachelle M.
Bodde hÀr 3 nÀtter i juli 2025
