Portoro, the "host," was easy to get in touch with, but uniformly disappointing. When we showed up for our 3 nights, the lower level (with 2 of the bedrooms & baths) was unusable without heat or power, and evidence of rodent infestation in one bedroom. The oven & microwave broken, half of the lightbulbs in the house blown out, and no wifi. When we checked out, all of these were still unusable. The area had a bad storm days prior to arrival, and some difficulties are understandable. What was not understandable was the communication before, during, & after. My vacation was consumed by contractors in & out. Once, the "property manager," breezed through the house, took a picture, and left without asking us anything.This is a nice house in a good location. But it was not ready to stay in. I don't have enough characters to list everything wrong. Lamps without lampshades or broken switches. No info on how to use the various HVAC methods (seemingly different on every floor). I have reached out to the host continuously since check-in. I don't think I should be charged full-price for a house that was half unusable. And I have gotten a stream of "sincerely apologize," "rest assured our team is reviewing," "we've re-escalated," "truly appreciate your patience." It's been 2 weeks, and they might surprise me, but this is the deadline for leaving a review, and I would not recommend anyone book with this host. To say nothing of the horribly invasive "guest verification."