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6/10 Okej
Anne J. B.
4 feb. 2025
Confusing areas of responsibility between MHV and property mgmt
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have been renting annually from MHV for more than 15 years and had had very few problems until three years ago when a separate property management company was engaged. When it first happened, there weren't any major problems but in 2024 there were problems with unclear areas of responsibility. This year, there were many, persistent, unresolved problems, beginning with the airport transfer, booked through MHV but evidently contracted out to MaxiTravel whose driver attempted to extort 1000 pesos cash to drop one of our group at the grocery store, and then being unable to drive the van down the narrow, steep driveway to Villa Diamante. There ended up being no maid service, although the Villa Diamante listing clearly says there should have been two maid services in the week. When I enquired of MHV, the response was that it should be handled by the property manager. All other requests were similarly simply forwarded to the property manager. The dryer wasn't working and we received no drying rack. There was no garbage collection all week. And no large jug water delivery. We had to order multiple 10-litre bottles for our drinking/cooking water. The view is stunning but the design VERY problematic: no common washroom on the main level, unavoidable stairs from carport to front door, very steep and treacherous driveway.
