Positives—the property was extremely clean, nicely decorated, and in a great location. Negatives—1) communication was not great. I got a confirmation email, but I had to call them while pulling up to the house in order to get the door code and other check in info. They said they didn’t have the correct email, but they had sent be the pass for the gated community. They also charged a security deposit outside of the VRBO framework that was not expected. 2) In general it could have been stocked better. There weren’t enough large pots or bakeware to cook for the number of people in the house, and it was missing some basics, like a can opener. 3) We had a big storm and there was a major leak in one the bedroom closets. They sent someone promptly, but they just put a bin underneath it. There was clear water damage on the ceiling indicating that this wasn’t a new issue. 4) The plugs didn’t work in one of the bathrooms, even after resetting the GFI. 5) I accidentally left my Echo Show alarm clock and they said they would check into it and get back to me, but they never did. Even if the cleaning people didn’t report finding it, I feel like they should have communicated that instead of just being silent. Overall, the property was probably an 8.5/10 because of the minor issues, but the customer service was a 3/10.