2/10 VÀldigt dÄligt
Jordyn S.
26 sep. 2025
I booked Sonesta ES Suites in Brentwood, TN through Vrbo for one guest and one pet from September 13â14, 2025. The room itself met expectations; however, my experience with the staff was concerning. While I was out, I was contacted regarding my dog barking. Staff stated that I had violated the pet policy by leaving my dog unattended. According to the written policy I signed, pets may be left unattended if secured, restrained, and appropriately crated or caged, which I followed.Although I was willing to leave voluntarily to avoid further conflict, staff escalated the situation by threatening police involvement. They informed me I could depart but could not be formally checked out until their audit was completed around 2 AM. When I requested written confirmation or a receipt of my check-out time, staff refused to provide it.Guests should expect clear communication, professional handling of concerns, and basic documentation at checkout. I hope management reviews how such situations are addressed to prevent other guests from having a similar experience.
Jordyn S.
Bodde hÀr 1 natt i september 2025