Our family stayed in this Destin/Miramar Beach condo for our summer vacation (including myself, my husband and our two boys ages 10 and 8). This was our 2nd trip to the area.
We were very happy with the location as it is within walking distance to the public beach, shops, restaurants and my personal favorite, Badass Coffee Co.
This property is managed by Newman-Dailey. They were great to work with, even starting from before the vacation began. I downloaded their app and had full access to everything I needed regarding the property. Check-in/Check-out was easy and communication was great throughout the trip. We had an accident with one of the kitchen appliances almost as soon as we arrived and they were quick with replacement. The property itself was well-appointed and comfortable. I would absolutely stay at a Newman-Dailey property again!
Unfortunately, they loose a star because we did have an issue with the activities vendor Newman-Dailey uses, Xplorie. They offer a few activities for guests which basically adds up to a discounted rate. We followed the directions and booked parasailing through Xplorie. They sent me a confirmation text and provided instructions for arrival, which we followed. We had to book on the last full day of our trip because of the required 48hrs prebooking time, which was fine. When we showed up at 8:30am, the parasailing company, Gilligans, had no record of our reservation. According to Hailey with Gilligans, this has happened on previous occasions. They were booked and my confirmation text basically meant nothing. We could have rescheduled for later in the day but would have had to forgo other plans. If it hadn’t been our last day, we could have rescheduled for another day but unfortunately we did not get to take part in the activity. The whole family was looking forward to the parasailing and we were let down. I was upset that Xplorie did not communicate our reservation to Gilligans, but what made me Angry was when Xplorie called me. Rather than apologize and take accountability for their mistake, the representative attempted to make up a lie that the parasailing was cancelled due to weather conditions (this was false, weather was gorgeous that morning). My advice to anyone who books anything with Xplorie, call and follow up directly with the company to confirm your appointment. Next time, I will not trust this service and will pay full price to book my own activities.