I made the reservation and paid for the loft in December. I informed the owner Robert that I would be staying there for 9 days with my husband and toddler. The loft was beautiful and we were so excited the first day. However, after traveling the entire day before, we woke to construction in the unit below at 715 AM. Thats right, vacationing in a unit pumping with unbearable noise. The next day was Sunday and the construction noise and men shouting directly below began at 815 AM. Finally, the third day we complained via email when the banging got so loud it chipped paint from the walls that piled on the floor. Roberts "solution" to prevent my toddler from possible lead exposure was to order his worker to vacuum up the paint chips. His solution to our complain of the noise level that rumbled our floor was to give him a schedule of when we wouldn't be there. Just what you want on vacation after paying good money right? When we couldn't give him exact times we wouldn't be there as we took each day in NYC as it came, he would knock repeatedly on the door DAILY while his workers shouted in a foreign language in the hallway waiting for us to leave. Refusing to answer the door was not an option as he would bang louder and more insistent. At this point, I refused to talk to him and directed him to talk to my husband only.
We constantly felt pressured to vacate the loft so they could start their construction. If we didnt, they would start anyway. It was just bad business to take our money knowing they were under construction as our unit and the hallway was filled with painters tape on the walls, exposed wires in the hall buckets of tools and the constant noise of hammers drills and saws while I was trying to comfort my 2 year old. He could have been forthcoming and I would have asked for a refund months ago and booked elsewhere. It ruined our vacation. Not good business at all. Beautiful loft, but not worth the aggravation and danger to my child. If I could give this place no stars, I would. You just dont treat people that way.