Cozy new condo on TART trail and close to everything! Pet Friendly!

So glad you enjoyed Sleepy Bear Retreat! We hope to host you again soon!

Sandra, Thank you for taking the time to share your feedback. I’m glad to hear that the condo was a good fit for you, your husband, and your two small dogs, and that it served its purpose well for your time on the Tart Trail. I try to go above and beyond for each and every guest that chooses to stay at Sleepy Bear Retreat. I accommodated an early arrival for your check-in with no additional fee. Sleepy Bear Retreat is indeed a cozy 1st floor 1-bedroom condo, and the square footage is clearly listed in the description. While many guests have comfortably stayed with four adults, I understand that space can feel different based on individual needs. The sleeper sofa is the same size mattress as the Queen sized one in the bedroom. Each is designed to comfortably accommodate two adults. Regarding the AC unit, I apologize for the inconvenience caused by the temporary issue. We are in the process of replacing the unit, but unfortunately, the installation was delayed. In the meantime, the portable AC should have provided adequate cooling, and the window seal is designed to minimize any impact from outside noise. I regret that this was not up to your expectations. The condo is on the back-side of the building which is the quieter side away from the cars on the main road. I also want to address the plumbing issue you experienced. As soon as you notified me that the sink was leaking and overflowing, I arranged for a handyman to visit the property the same day to address the problem. The two guests directly before you had no known issues with the sink. Before I filed a claim, I verified that I could file one for this type of repair and that there was no financial impact to the guest. I always responded timely and reached out several times to ensure your stay was top notch. Everything seemed to be great until I filed a claim and then you let me know that you would withhold your review which was very disappointing. I took that to mean you would give me a bad review as you were frustrated that I filed a claim and in your own words you felt as if the claim was “against you.” The claim is not against the guest; it is simply a way to recoup expenses that occurred during your stay. I apologize if filing a claim caused any frustration. My goal is always to ensure a positive experience for my guests, and I regret that this situation led to dissatisfaction. Reviews are extremely important to me as I am a new host. Appreciate your feedback so I can continue to create an extraordinary stay for future guests. Best regards, Julie Sleepy Bear Retreat