This property was meh, would not stay here again / recommend. If you're looking for a safe place to lay your head then that's all this is. When we got there the bathroom was nasty, there was hair on the sink,lamps, nightstands. The drawers looks like somebody shaved in them and closed them. You cannot check in until 4:00, (normal for the area) but 9am checkout is crazy.Checkin at 4 is pure chaos. Use the extra hour from checkout to let people checkin at 3 since unit is on 18th floor. Elevators are crammed with line out the front for checkin & out the other door from the pool. 1 of 5 elevators has a weight limit & won't let more than 2-3 people on and 1 is out of service as of 7/31/26. Basically 3 elevators.Only have until 5PM to call them, not somebody on call 24/7 done by a third party. After that you have to email. We requested towels as ours were nasty wet and musty and when they finally brought some, they argued they were wet because of where they were sitting in the room implying condensation when they are clearly used, covered in dirt and wadded up. There were 2 thin pillows on the bed so when we ask where the rest of the pillows were they said they would bring more and they never came. The mattress creeks really bad if you even breath. This unit needs a very deep clean. The air vents are disgusting and you can see the dust on the ceiling in front of them that we first thought was black mold. We emailed about cleanliness on checkin and they avoided it.