Shop & Store Oasis, 13min from Airport, Nice spot Near Attractions & Dinning

Thank you for your feedback. While we respect every guest’s opinion, we would like to clarify a few points for the benefit of future guests. We accommodated your request for early check-in at no additional charge to make your arrival more convenient. Regarding the community entrance, our check-in instructions clearly explain which entrance to use, as GPS occasionally directs guests to the secondary entrance, which does not have a keypad. This is a community access arrangement outside our control, but we provide clear directions to help guests navigate it. We also take exception to the suggestion that we were unresponsive. Your call came during overnight hours, and we responded to your early morning message shortly afterward. Our bedding, including sheets and pillows, is routinely inspected and replaced as needed. While comfort preferences vary among guests, we take cleanliness and maintenance seriously. We appreciate your acknowledgment that the home was spacious and clean. Regarding the toaster, we acknowledge the inconvenience and have already ordered one for future guests. Additional washcloths were also available in the home’s storage area, as communicated during your stay. The property’s layout, parking arrangements, and sleeping capacity are accurately represented in our listing, allowing guests to make informed booking decisions. We remain committed to providing a clean, comfortable, and welcoming home. While we understand that individual expectations differ, we believe it is important that reviews accurately reflect both the property and the service provided. Thank you again for staying with us.

Thank you for your kind words! We look forward to the opportunity to host you again in the future.

Thank you for your feedback! We’re glad you enjoyed the location and the house itself. We strive to ensure everything is thoroughly cleaned for our guests, but we understand that scent sensitivities can vary. We appreciate your input and will take it into consideration to make adjustments for a more comfortable stay in the future. We hope to welcome you back!

Hi Jill, Thank you for your feedback and for taking the time to share your experience. We appreciate your kind words about the beauty of our home and the responsiveness of our communication. We value feedback as it helps us improve and ensure future guests have the best possible stay. Regarding the listing, I’d like to clarify the oversight about the number of bathrooms. While the property is listed as having 5 bathrooms on VRBO, it is correctly stated as 3 bathrooms on other platforms. We have corrected this discrepancy to avoid future confusion, and we appreciate you bringing it to our attention. On the thermostat issue, I want to assure you that the matter has been addressed. As I mentioned when we spoke, the house is newly built, purchased over the summer, and this was the first time we encountered concerns with heating. After you checked out, we raised a warranty ticket with the builder, and the HVAC issue has since been resolved. The listing does state that the house sleeps 10 guests. The dining table setup, as shown in the listing pictures, seats four, and we provide three additional highland chairs to accommodate all guests. For the kitchenware, we strive to ensure that all essentials are available. However, we will take your feedback into account and reassess to ensure everything is well-stocked for future stays. Regarding the bed linens, we sincerely apologize for the oversight. We have multiple sets of linens, and unfortunately, the cleaner appears to have used an incorrect set during your stay. We take this issue seriously and will ensure it doesn’t happen again by updating our processes and replacing the linens for enhanced guest comfort. On the missing remotes, we discovered that previous guests had misplaced two of them, and we have since purchased replacements, along with additional backups, to prevent this from happening in the future. Finally, we always encourage our guests to reach out if they require anything during their stay. Other than the heating issue, we were not informed of additional concerns, but we would have been more than happy to assist immediately if notified. We truly appreciate your feedback and will use it to make improvements. We hope to have the opportunity to host you again in the future, and we are confident your experience will be even better. Thank you once again for staying with us.