Ultra Luxury Chalet in Saas-Fee

Thank you for taking the time to share your feedback. We are pleased that you appreciated the size, design, amenities, and exceptional views of Chalet Lycka, although we are sorry that some aspects of your stay did not meet your expectations. Chalet Lycka is located above the village, close to the Hannig lift, and its elevated position is precisely what provides the panoramic views and mountain setting described in our listing. Walking times into the village can naturally vary depending on route, pace, and conditions. Saas-Fee is also a car-free village, where small electric vehicles are the only permitted form of motorized transport. We are fortunate to operate our own vehicle for our guests, while many chalets do not have this option at all. Regarding the vehicle concern raised during the stay, we took this seriously and had the vehicle undergo a full mechanical inspection during your stay. No mechanical fault was identified; the issue was attributed to unusually intensive use during the stay, particularly in connection with the catering requirements. We also regret the discomfort caused by splinters. The chalet makes extensive use of authentic aged wood, which is an important part of its alpine character, and occasional splintering can occur. Nevertheless, we take this feedback seriously and continue to inspect and maintain these surfaces. Our team made every effort to accommodate the group’s extensive requirements, including creating a secondary kitchen setup specifically to meet the group's religious and catering needs, alongside the many other requests made throughout the stay. We are sorry that, despite these efforts and the aspects of the chalet you clearly enjoyed, your overall experience felt mixed. We appreciate the feedback and will continue using it to improve the experience we provide to future guests.