We booked this property months ago but sadly it never lived up to expectations. The check in process is very hard as it is in a store front away from the property with difficult directions to get to. Additionally, there is a host of other things you have to do when you check-in and also they take a deposit from you. I thought the point of VRBO is everything is done on the site beforehand. The parking is non-existent, the garage is very crammed together and when we got to the spots, there were no non-reserved spots left for our car, so we had to park somewhere else, after paying for the parking.
When we got to the room (one slow elevator for the entire building), we had to take everything up one by one. Their only luggage cart was locked to the wall.
Once inside, it was very apparent that it hadn't been cleaned. There was hair on the pillow cases and in the shower, the coffee pot has mildew in it and everything was sticky.
The toilet also was running off and on. We went to sleep and woke up in the morning with the entire bathroom filled with water on the floor. We emailed management as we left for skiing and at some point, a plumber came. It didn't matter, we decided while skiing that we were going to take the HUGE expense and move out of that place for our remaining 3 nights and we booked another place. The property management was completely unapologetic and continued to insist that it was cleaned and inspected.
This was by far our worst experience on VRBO and we have never had to leave a place like this before.