2/10 VÀldigt dÄligt
Jen M.
11 nov. 2025
Unfortunately, we didnât stay because when we arrived at 1am (notified the host prior to our trip and confirmed this would not be an issue) the entry code didnât work! We tried the front door and the garage for an hour and a half and couldnât get ahold of the host. We called VRBO 24/7 help desk and they couldnât get in contact with our host either- straight to voicemail. Itâs now 2:30am and the only option was to cancel our reservation here and go find ourselves a hotel. Very frustrating!VRBO gave us a full refund immediately due our host. Wing unresponsive and they couldnât do anything else to help us. As we greatly appreciated VRBOâs help and our refund, this experience was crappy to say the least.With that said, the host messaged me the next day- apologized and said âshe wasnât sure what happenedâŠ.. maybe previous guess changed the code- she wasnât sure.â. She offered us to go back and stay but that was a big NO. Our visit to las cruces was to see our daughter, and we had a wonderful timeâŠ.. just not at this property!From a business and common sense perspective, Iâd check the codes and home before guests arrive and keep your phone on if you advertise that youâre available 24/7 if anything goes wrong. I hope future guests have a wonderful stay!
Jen M.
Bodde hÀr 3 nÀtter i november 2025


































