Beach Villa DOG FRIENDLY, Water Views Sleeps 12 + Kayaks Bikes

Thanks for your feedback. Yes, we had just started to recover from Category 3 Hurricane Iasisas days before your arrival and we did not have time to address some minor cosmetic repairs. As the home had no structural damages, the community amenities were all working, and the beach was open with beautiful weather, we opted to not cancel your reservation at the last minute. We realize how inconvenient that would have been. We even spent extra time in the home making sure that the cable was reconnected so that you could have early access for a college football game, as requested. We have worked tirelessly over the past three weeks to repair the small and cosmetic issues. We did not hear from you regarding any concerns during your stay or those would have been addressed promptly. We hope that you will give us another opportunity under better conditions.

Michael, it was our honor to host you. I deeply regret that you did not reach out during your stay - we would have been happy to have repaired the tub faucet and the door knob. We have a reputation of responding immediately and these items will be repaired next week, now that we know.

The bathroom jacuzzi tub works, we would have been happy to give instructions had she inquired prior to leaving a review. The home has smart tvs in every bedroom. We will discuss replacing the living room tv with the home owner, no one else has ever complained. The bedroom door knob will be repaired this week. It is very disappointing to receive such a review when the guest does not voice concerns during the visit. Her group of 10 guest arrived 2 hours early requesting and we worked hard to get them in as soon as possible. We responded immediately, several times, to easy questions, even on Christmas eve, and she never told us that she had the minor concerns that she listed in the review. We would have been very quick to respond and fix any problems.

Thanks for making us aware of these issues. We strive to provide the best tropical vacation for our guests, and your feedback helps us provide this experience. We have reached out to our maintenance staff to make adjustments to the doors and order the parts needed to fix the ice maker.