Fox Hotel Palais Des Congres II

Hi Linda, Thank you for taking the time to share your thoughts. We’re happy to hear you appreciated the cleanliness, the location, and our pet-friendly policy — these are indeed some of the aspects our guests enjoy most. That said, a few points in your review deserve clarification for future guests: About the bed The bed was fully intact and in proper condition before your arrival, as confirmed by our cleaning and maintenance teams. We had never received a single report of an issue with it prior to your stay. Once you mentioned the problem, we immediately inspected it and discovered that the support board had been moved out of place — something that unfortunately can happen during use. To ensure the highest comfort for future guests, we went beyond a simple adjustment and installed a brand-new bed right after your stay. Communication We did not see any message requesting a discount during your stay. We always respond promptly to guest inquiries and would have been happy to assist right away had we been aware of your concern at the time. Our commitment to guest comfort We take great pride in offering clean, comfortable, and well-maintained accommodations, as reflected in our many positive reviews. A proper bed is absolutely a basic requirement — which is why it was in good condition upon your arrival and why we resolved the issue as soon as we were informed. We wish you the best in your future travels.

Hi Lisa, Thank you for taking the time to share your feedback. We’re truly sorry that your stay didn’t meet your expectations, although several points in your comment deserve clarification to give future guests an accurate picture of the situation. About the parking Our instructions list three different parking options, and the first one has been used by guests for a long time without any previous issues or tickets. Unfortunately, local enforcement can occasionally vary depending on the day or the officer, which seems to be what happened in your case. Although we understand your frustration, the citation was issued by the city and is completely outside our control, which means we are not legally allowed to contest or cover it. That said, we immediately updated our parking instructions to ensure future guests avoid this rare situation. Cleanliness and equipment Had you informed us about any cleanliness concerns upon arrival, our team would have gladly sent someone right away — we are always available to address issues during a stay. As for the coffee machine, it is a premium model that does not use standard capsules, and this information is clearly mentioned in the listing. Regarding the oven, it was checked after your departure and is functioning normally; it appears the issue was simply due to an incorrect setting. Our priority: a flawless stay for our guests We take great pride in offering a clean, comfortable, well-equipped space, as reflected in our many positive reviews. We regret that your experience didn’t reflect the usual quality that our guests enjoy. We still wish you the best in your future travels.