Leaving this review to see if VRBO will publish it or delete it! Taking a picture of this review for the law makers here in USA to create a law so that agents, agencies, landlord and companies like VRBO will be accountable for their misdeeds!
Booked this place with VRBO and when I arrived at the location to pick up the key, all the problems and my worst nightmare started. Firstly, everything about this place is a lie. A total misrepresentation and fraud. False advertisement, which is here in USA against the law and punishable by the law. Owner's description of this place and everything else was a lie. When I wanted to pick up the key at my arrival at this place, they asked me to pay 1000 baht for the key. In advertisement it said, 500 baht in the case of losing the key. Not true! The owner demanded 1000 baht for the key and I had no choice but to pay because it was 1AM and I was exhausted after a 25 hour flight. When I entered the apartment, I was shocked. Dirty sheets and dirty pillows. There were disgusting spots on all of the pillows. No internet connection, which was extremely important to me for my work. One tea spoon, one glass, one cup, one dirty, old and disgusting pan. in description; quiet place, great view of the city, fifth floor. All false! No view! Extremely noisy, right beside the A/C. To make the long story short; from the first night I complained to the owner--he denied to be the owner, which I found out later was a lie--also I kept calling VRBO. Owner was a total greedy PIG, he did not care at all. VRBO never got back to me no matter how many times--long distance calls--I called them. I received an email from VRBO after 2 days when I got back home, asking me if the customer service had gotten back to me/addressed my concerns! Outrageous!!! No one accepted responsibility for their misdeeds, not the owner or VRBO! My credit card company neither, which means if you give your money to VRBO and something goes wrong, good luck getting back! That's why I contacted some members of the congress here in USA--I'm still in talks with them to end this misdeeds and bad behaviors, to hold companies like VRBO accountable for false advertisements and representations. I will never use companies like VRBO, Airbnb...