The host was immediately responsive when we had an issue with one of the window blinds. Mark fixed it for us as promised! The views from this building are amazing. My husband repeatedly said he felt like he was in Vegas! The unit was clean, but I would not say spotless. There were drink rings (coffee, milk) on the countertop and recliner respectively. One recliner also had foot stuck on it, and I rubbed it down before feeling comfortable sitting on it. Some glass tops on tables were in need of a good scrubbing. Floors surfaces were visibly clean but not underneath furniture. Baseboards could use a good wipe down. The mattresses are definitely past their prime. A cushiony mattress is great until it isn’t. There are visible/physically detectable body impressions on 2/3 mattresses (second primary mattress was not as bad) and all guests remarked that their beds were definitely not great. When on vacation, the condition of the beds is very high on my list. We wrestled with the sheets at night because the fitted sheets were not designed for that depth of mattress. Be prepared that you will receive only one dishwasher packet for your stay. We arrived very late on Friday night and were surprised to see not even one coffee filter for the next morning. I am sure that was in the description somewhere, but I missed it. Also, the entire time only one of the two elevators was working. Overall, this is a good unit and we generally enjoyed our stay.