Explore Hyde Park: 2BR Apartment on Blackstone Ave

Thank you for sharing your concern. We’re very sorry for the trouble you experienced with the lockbox, as we understand how stressful access issues can be upon arrival. Once the issue was brought to our attention, we attempted to assist and troubleshoot to help you gain access as quickly as possible. Unfortunately, we were not made aware of the problem prior to check-in. Regarding the request for a full refund, all refunds must be processed in accordance with Vrbo’s policies and through the Vrbo platform. We encourage you to continue working directly with Vrbo Support, who can review the situation, communication history, and determine the appropriate resolution. We have since flagged the lockbox issue for immediate inspection and servicing to prevent this from happening again. We appreciate your feedback and regret the inconvenience this caused.

Thank you for sharing your feedback. We’re glad to hear that your interactions with the host were positive, but we’re sorry that other aspects of the stay did not meet your expectations. We appreciate you pointing out the issues with the shampoo pump, outlets, and refrigerator. These have been noted and shared with our team so they can be reviewed and addressed where needed. We’re always working to improve the overall setup of the apartment to make it more comfortable and convenient for guests. Regarding the smell in the hallway, this is unfortunately part of a shared building space and outside of the unit itself, but we understand how unpleasant that must have been and will continue communicating concerns like this with building management. We also appreciate your feedback about the check-in process. The multi-step access is designed to maintain building security, but we understand that after a long day of travel it can feel cumbersome. Your comments will help us review how we can make the instructions clearer and the process smoother for future guests. As for late check-out requests, we do our best to accommodate them when possible. However, when the unit needs to be prepared for incoming guests or when schedule adjustments are required, a late check-out fee may apply. Thank you again for taking the time to provide your feedback. It helps us continue improving the experience for future guests.