Unfortunately we arrived at the house to find it had not been cleaned after the previous renters (there were piles of sheets in the bedrooms, dirty towels in the bathrooms, an unclean kitchen, etc.). The host was very responsive, but immediately tried to shift blame to her cleaner instead of taking responsibility for her own listing. After pressing the host for a solution, she said we could go to another of her properties, which worried me because we were a party of 9 and not easy to fit in one house. She insisted the other property would be suitable, so we went, but also found that property hadn't been cleaned. The host was again responsive to this problem, and got her cleaning person to clean the original house - we went over to check the status of the original house and found it acceptable because we really wanted a place for our two families to hang out (not separate hotel rooms). The beds were made with clean sheets, but the rest of the house was only surface-clean. It was a very disappointing start to our stay as check-in took hours! The house was "ok" but many things were partially broken or showing a lot of wear. It takes a very LONG time for the primary bathroom to get hot water (my husband took a cold shower because the hot water didn't make it to the shower before he finished). The air conditioning worked well, the beds were fine. We didn't go in the pool, but it didn't look fully clean and the backyard furniture was not in good shape. I wouldn't stay again.