Cozy Recliner Retreat, Downtown home, Quiet area

Great guest, very respectful, would host again!

Thank you for your feedback. We’re glad to hear you found communication and the check-in process excellent, as we work hard to make every guest’s experience smooth and accommodating. Regarding the concerns mentioned, we do want to provide some clarification. The yard is maintained on a consistent bi-weekly schedule, and service was already set for the day of your checkout. Timing can occasionally result in it appearing more grown in just before a scheduled cut, but it is regularly cared for. In terms of cleanliness, the home is thoroughly cleaned between each guest. After your stay, however, our cleaning team did note an unusually heavy amount of pet hair throughout the home, along with pet food and treats left on the floors and furniture, which required additional cleaning beyond our standard process. As for location, the property is situated just minutes from downtown, which most guests find very convenient. Travel times can vary depending on specific destinations and traffic, but the home is centrally located within the area. We truly appreciate your kind words about our hospitality and will continue striving to provide the best experience possible for all guests.

Thank you for your feedback. We’re sorry to hear that your stay didn’t meet expectations. We do want to clarify a few points for future guests. Additional toilet paper and towels are always stocked in the hallway closet cabinet, which is accessible during every stay. The back door is secured with a door stop locking mechanism designed to prevent it from opening from the outside, and we have not had prior concerns regarding its function. The thermostat is a touchscreen unit and can be adjusted, and we’re always available to assist if anything is unclear. We wish you had reached out during your stay, as we respond quickly and would have been happy to resolve any concerns right away. Our goal is to provide a comfortable experience for every guest, and we appreciate your feedback as it helps us continue to improve.

Thank you for your feedback, Ryan; we’re glad to hear you had a good overall experience with us. We take cleanliness and pest prevention very seriously and have regular professional pest control service in place. We do not have an ongoing bug issue, and this is reflected in our consistent reviews from past guests. Unfortunately, on rare occasions, insects can be brought in unknowingly by guests and other uncontrollable factors. We appreciate you bringing this to our attention so we can continue to monitor and ensure the highest standards for future stays. Thank you again for staying with us!