Malletts Bay waterfront home with private heated pool and three-season room

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.

Hello Brett. We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Thank you for your feedback. We’re glad to hear you enjoyed the home’s décor, the view, and the heated pool—we’re happy it met your expectations. We understand there were several concerns during your stay, and we appreciate you taking the time to email us with the full details. We’re reviewing everything you shared so we can address the issues promptly. We want every guest to feel the value of their stay matches the experience, and your input helps us work toward that goal.

Thank you for your review, and we apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We welcome your feedback as a means to improve and we hope to host you for another truly carefree and great vacation in the future.

We highly appreciate your review, Joyce. We apologize for the many inconveniences you experienced during your stay. We have brought your feedback to the local operations manager to look into the concerns regarding access and upkeep. Steps have been taken to make the necessary improvements, such as ensuring the pool heater works properly. We hope to exceed your expectations in the future.

Hi Shane, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

Hi, Mark, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Thank you for your review, Tracy. We sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope to host you for another truly carefree and great vacation in the future. Thank you.