Needed a home for 4 couples, 1 infant and "possibly" 2 very docile dogs, convenient to downtown Asheville + trails. HOUSE was perfect, thrilled to rent it.
Super great house. Fresh, clean, excellent WIFI.
Upon arrival house was lit up, electric fireplace roaring, welcome gift of flowers, wine, chocolate, cheese, crackers waiting.
3 bedrooms upstairs: 1 master w/ensuite full bath, magnificent view. Across hall thru door 2 bedrooms w/1 full bathroom. Bathrooms stocked with anything you might forget (but toothpaste - Iâm being sarcastic, the host thought of EVERYTHING), lots of towels, comfortable beds, lots of pillows, throws, a pack nâplay with sheets, toys.
Main floor: super large fully stocked kitchen, every appliance, pot/pan, a billion mugs, coffee, teas, every sort of spice. Full washer and dryer, soap, stain spray. A counter setup with four stools. Comfy family room with the electric fireplace, lots of throws, games and a tv with a super clear picture and every cable channel you might want. A dining room, covered wrap-around porch that has rocking chairs. On this floor is also a former dining room that is now another bedroom with a king bed, day bed and fainting couch. It has a nicely setup desk - which was perfect for work while we were there. Half bath on this floor. Downstairs is a second home, 2 bedrooms, Jack + Jill full bath, kitchen, a living room with foosball and pool, big tv, walkout door - super great private area. This area was a bit musty but really all lower levels are, it was fine. Backyard w/huge patio, picnic tables, two grills and games. Washable covers on the furniture - ideal for spills.
Issues: unclear whether throws laundered between guests, we washed them. Neighbor has 3 barking dogs (out of the hostâs control), food debris in refrigerator (we didnât complain, it was late, + due to COVID we didnât want visitors).
I made error when reserving, she charged a HEFTY fee to fix my error. Thereâs an explicit checkout w/fines w/potential to lose HEFTY security deposit. When asking about security deposit, they said they have 2 weeks to refund and won't be checking house for a week when the cleaners come - really, waiting a week to check??? Host refuses to refund dog fee when the dogs were âno showsâ. Cameras onsite, watched us leave, neighbor dog, black lab "Stella", on video, owner claiming it's ours. Owner's husband verbally abusive, claims we harassed thru VRBO when asking for refund of dog fee. Mean angry people.