Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have stayed at several rentals & understand the need for pool heat in winter. This rental was selected specifically because pool heat was “included”. We arrived Saturday night to an ice cold pool. It takes time for temps to come up, so we immediately reached out to management to either fix the pool heat fixed or move us to a different rental before we settled in. Sunday, still no response after multiple calls/emails. Monday, we finally received a canned email letting us know they “confirmed the heat was on” prior to our arrival and the heat pump only works from 8am-8pm & shuts off if temps drop below 56. We were instructed to simply wait and sorry for the inconvenience. There’s no way the pool heat was on before we got there. Three days into vacation, on our own and still no pool heat, we discovered the breaker was tripped. By Thursday we were finally able to use the pool. Nobody ever called or stopped by to check on the situation after we informed them that we fixed the breaker. Overall, the house is in a great location w/plenty of room. Some things need attention: carpet/upholstery stains, burnt out lights, dusty baseboards, dried ‘drool’ on underside of comforter. If you plan to stay for any length of time, bring cleaning spray, hot pads, salt & pepper, dishcloth, dishwasher tablets, laundry soap, coffee & #4 cone shaped coffee filters, toilet tissue, paper towels, pool towels, garbage bags, ice, insulated drink cups. I purchased cutting mats & brought my own chefs knife. Instacart delivers, groceries are not far away. There were small ants in the kitchen near the coffeemaker, not entirely unexpected for Florida. Resort clubhouse & pool were nice and we used that option until our pool was usable. Note there is very little sun on pool deck. Reservation & check in/out was easy. Just beware of the non refundable reservation. Once you book, you’re locked in.