Slum-Lord is the term that comes to mind when I think of how this property is managed. We usually stay at our timeshare but after 15+MO of the world living on edge, this vacation was to be a really big deal for my family. 13 of us total, our children & grandchildren would be able to roam care free, w/o mask & restrictions for most of our stay. At the time of our final payment there was only 1 questionable review, 2 wks before our stay more neg reviews posted and I immediately contacted the host with my concerns. He (Frank) assured me that things would be taken care of with the new property manager. Instead, in addition to the many neglected repairs that rolled over from previous reviews, we checked into a completely uncleaned property. We made our final non refundable payment in June & by July 31 they were still unprepared for our arrival. Dirty rooms, bedding, towels, frig., stove, dishwasher, carpets, surfaces, nasty film on pool...etc. The last renters walked out & we walk in. ZERO quality control - there's NO Covid cleaning protocol. There is not even the 24hr break in-between renters.
I spent hours calling all the numbers avail to me. Confining
small children for hours to a limited space that we cleaned. Finally a cleaning crew and pool guy came, did the best they could and my daughters and I spent the next two days cleaning house and washing comforters. The property manager was completely incompetent and didn't want to take any responsibility over the failure. The Host asked if we wanted to stay...there was 13 of us, many traveled 14hours, where were we suppose to go? VRBO literally said that as long as they attempted to make it right, there was nothing more they could do. * they had to bring clean sheets and towels to the house, 1 comforter had poop, 1 bed in Harry Potter Room had pee so cleaners moved it to the garage, 1 bed in Star Wars broken & missing Box Spring , Laundry door broken & sticks, no hot water in washing machine, jacuzzi sometimes bubbles sometimes drained into pool, broken cabinet doors, missing smoke detectors in 2 BR, broken vase, broken chairs & stools, no slip mats in baths, kitchen missing many cooking apparatuses and utensils. This property was misrepresented and if you follow the reviews they had no intention of trying to make this right! I regret not following my instincts and looked more into getting out of this rental but we were already committed with plane & park tickets, car rentals etc.