4/10 Dåligt
Tina S.
22 jan. 2025
Gillade: Läge
Gillade inte: Incheckning och kommunikation
Blue Ridge Realty Housekeeping dropped the ball big time!
Upon checking in we walked in to find 3 hefty bags of dirty linens and 1 hefty bag of garbage sitting inside the front door. After further inspection of the cabin we discovered there were no bath towels, dish towels, wash cloths, start up toiletry kits, toilet paper or paper towels as promised. I immediately called Blue Ridge Realty about the problem. The "message center" lady said she would send a message for someone to call me. After 3 calls to the message center NO ONE EVER CALLED ME. The next morning I called again, NO ONE EVER CALLED ME. That day in the late afternoon some towels and toiletries were delivered. The cabin was freezing cold when we checked in. Housekeeping had left one of the kitchen windows open. THERE IS NO CENTRAL HEAT, only space heaters and 3 or 4 Mini split wall mounted units. We never were able to get the main floor above 65 degrees even while using the fireplace. We had to clean out the fireplace, someone had burned trash in it and there was a melted plastic container stuck to the grate, and we had to buy our own firewood. The butane fire starter stick was out of butane, so we had to purchase one to light the fire. I think the firewood should be provided for free since there is no central heat. The weather got down into single digits. There were only 6 forks and two teaspoons, which wasn't enough for my family. The pans in the kitchen need to be replaced, terrible condition. Cabin has potential, but you can tell it's been neglected.
Tina S.
Bodde här 3 nätter i januari 2025
