Rented property for two weeks 8/6-8/20/22. For two family reunions. The Website is misleading, this is not a luxury wedding venue, more like bulk sleeping quarters in poor condition. Luxury Loding by Laura , Terrible management. Serious problems with house never received a phone call, just emails with excuses, delay tactics, and even falsely accused us of damaging their rundown in disrepair elevator that never works. No qualified person inspects the property to see that all is working or worse they inspect and don't care.
They do clean the property and pool well.
1.) Elevator does not work.
The elevator fix provided by Luxury Loging by Laura, reset the electrical panel curcuit breaker five times a day. This fix does not work. Elevator will not come when called, door will not open so trapped inside and need to use the manual door lock release to get out, door will not open so need to insert tool in door peep hole to unlock to use elevator. Elevator stops unlevel to floor and then will not run at all. Mgt solution it will take 4 days for technician to repair even when told elderly in house who can't climb steps. 2.) Dangerous trip hazard, third floor deck, multiple people tripped on 1 inch protruding deck board. 3.) Second floor deck door broken won't close and temporary fix serious cutting hazard. 4.) Water temperature set at scalding/boiling hot. Hazardous burn danger for children and adults. 5.) Grill was filthy, rusted, and broken, with the grease trap on the ground and grease everywhere. 6.) Viking dual oven, large side, Oven Turned off after a couple hours while set at 400°. Ruined a traditional family dinner. 7.) Cabinet style microwave
replaced with counter top unit that does not fit and exposed metal can cut todlers hands. Also, looks terrible, certainly not luxury. 8.) All matresses are memory foam. They are uncomfortable and most of our family complained about them. Bed sheets slip off constantly, a common symptom for memory foam mattresses if you do not buy oversize sheets. Extremely annoying. 9.) Half the blinds missing open closw rod. day at property, one of our family members was in the restroom and could not close the blinds, missing the rod for closing. 10.) Some toilet flushers installed wrong, you have to flush up not down, annoying figuring that out.