This is the second time this year we stayed at this rental and love the property. It's a great value! Lots of space, beautiful views and in the heart of all the action of Deep Creek Lake. Unfortunately, this time dealing with the property manager, Taylor Made, was horrible! The water to the unit was turned off, but we were not notified in any of the communication or instructions regarding check in. The employee at Taylor Made was extremely unprofessional and started our weekend getaway off on a sour note. It is this type of experience I have come to expect from large property managers which is why we gravitate towards VRBO expecting private owners. Employees of large companies seem to care less about the guest experience than private owners. As much as we love this property, I don't know that we will race back to book it again knowing who/what we have to deal with.