Walk to Ski Resort! Sugar Mtn Haven w/ Lake Views

Hi Sarah, we appreciate you taking the time to share your feedback, and after sending your review to the homeowner, they wanted to share the following: - The location to Sugar Mountain Resort is something we take pride in, and we’re glad you found it convenient. - Each bedroom and hallway has a thermostat that guests can regulate to their comfort. A/C splits are not used during winter months, but we’ve found that guests are typically able to keep the home comfortable with the available heating options. - The creaking floors are a natural feature of a home built in the 1970s. While we’ve done extensive updates, some noise is to be expected, especially if guests are moving around upstairs. - We provide hotel-size toiletries upon arrival in each bathroom. While they may not be full-size, most guests find them sufficient for a short stay. Additionally, while we don’t advertise spices, there is usually salt and pepper available in the kitchen. We strive to provide a welcoming and restful stay for our guests, and we’re sorry that your experience fell short of expectations. Thanks again for your valuable feedback as we continue to improve for future guests!